Airport Travel Inquiries
Get clarity on our flight arrival protocols and diverse terminal greeting spots throughout major California gateways.
Where is the pickup point at LAX?
Choose between outside Curbside or inside Meet & Greet. We message you once you land for curbside, or hold a sign at baggage claim for the premium meet option.
What regions do you support?
Our chauffeurs serve major hubs including LAX, SNA in Orange County, Long Beach (LGB), Burbank, Ontario, and San Diego International.
Does a late flight impact my ride?
Our team monitors your flight status live. We shift your reservation time accordingly to match your plane's touchdown without any hidden penalties.
Do you provide a grace period for arrivals?
We include one hour of complimentary wait time for all domestic and international travelers after gate arrival.
Fleet and Capacity Profiles
What vehicle classes are available?
Can you provide seating for small children?
Our selection features high-end Executive Sedans and large Executive SUVs. Each ride is a modern black-car model, kept in pristine condition for your absolute comfort.
Absolutely, infant and toddler seats are available for a nominal charge. Simply include the age and count when you book to ensure we have them ready.
How many guests can fit per vehicle class?
Can I use tobacco or vapes while riding?
Sleek Sedans hold 3 passengers comfortably, while our spacious SUVs accommodate 6. For larger party sizes, we can organize multi-car or custom solutions.
No. To maintain our high standards, all vehicles are smoke-free zones. Any violation of this policy will result in an immediate deep-cleaning assessment.
Booking Policies
When is the best time to reserve a car?
To ensure your preferred vehicle is ready, please book 1-2 days ahead. We do attempt to fill same-day needs but this is strictly subject to driver availability.
May I adjust my trip details after confirming?
Indeed, you can modify your trip up to 12 hours before wheels-up for free, provided vehicles are open. Call our desk for any quick scheduling adjustments.
What is the cancellation standard?
Cancel more than a day before for a full refund. Same-day cancellations may incur a fee. Check the terms of service section for additional details on refunds.
Rates and Payment Management
How are the trip costs decided?
Pricing depends on your chosen service style, mileage, car choice, and market fuel rates. We offer all-inclusive quotes so you see the total charge upfront.
Is there a minimum for hourly rentals?
Most hourly charters require at least a 3 to 4-hour commitment depending on the date and vehicle. Reach out for specific holiday or event requirements.
Are additional costs applied?
Never. Your quote features taxes, tolls, and airport surcharges. We only bill for unexpected extra stops or wait times outside our standard grace period.
Is the tip already in the quote?
No. Tips are not automatically included in the quote. Gratuity is optional, and you can choose whether you would like to add a tip when booking or after your ride. Tips are always appreciated, but never required.
Security and Driver FAQ
Are safety seats offered?
Passenger safety is vital. We supply various child seat types for a small fee. We ask that you select these options during the initial reservation process.
Are the drivers vetted before hiring?
Yes. Every driver at Prestige Driven undergoes strict background checks, routine drug screenings, and DMV record audits to guarantee a safe trip for our clients.
What are the car maintenance standards?
The fleet receives regular mechanical checkups and professional detailing. We sanitize every interior between passengers to provide a healthy and clean environment.
B2B Accounts and Invoicing
Do you have special accounts for business clients?
We provide dedicated corporate portals for frequent flyers. Members enjoy prioritized scheduling, itemized monthly billing, and personal account support.
Can I automate payments for a weekly commute?
We certainly can. Regular commuters can set up autopay or consolidated billing cycles to eliminate the need for manual checkouts after every single trip.
How do I receive receipts for my accounting?
Digital invoices are sent to your inbox the moment the ride ends. Corporate users also receive aggregated monthly logs compatible with major expense platforms.
Can you handle transportation for large corporate delegations?
We excel at event transport. Our team manages complex manifests and shuttle loops for large galleries or conferences across the Southern California region.